Policies - Betts Avenue Medical Centre

Acceptable Behaviour

As an employer, the practice has a duty to care for the health and safety of its staff. As with other employers, we also have a legal responsibility to provide a safe and secure working environment for staff. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list or even criminal proceedings. The practice follows the NHS guidance concerning Zero Tolerance.

Registrations Removals Policy

We aim to provide care to you as long as you remain in our practice area. In exceptional circumstances the practice may decide to remove you from our practice list and revoke patient care services. Examples of such circumstances which would justify removal include: • Unacceptable behaviour Examples include Physical violence, physical or verbal abuse, intentional damage to practice premises. • Crime and deception Examples include fraudulently obtaining drugs, theft from the practice • Living outside the practice ‘catchment’ area For example moving outside of the practice area but failing to register with another practice.

Help us to help you !

Please value your health and seek to maintain a healthy lifestyle and reduce health risks
Please extend the same courtesy and politeness to the practice team as you would expect to
receive Please make a separate appointment to see the doctor for each patient to be seen
Please only request a home visit where absolutely necessary
Please ensure that you keep your appointment and arrive in good time or you may miss your turn
Whilst you are always free to see the doctor of your choice, please ensure that any follow up appointments are made with the same doctor
Please tell the practice of any change of address or telephone number