 How to See the Doctor or Nurse All surgery times are by appointment. Please telephone or visit the surgery during opening hours an appointment. You may also register for online services where you may book an appointment on line. When attending for your appointment please ensure you arrive promptly. We try our best to see patients at their appointment times. Sometimes however, this is not possible and we are grateful your patience if delays occur. As a registered patient you do have the right to express a preference regarding which doctor you wish to normally see. Generally appointments are managed in 10 minute windows. As such, appointment durations are limited and designed to deal specifically with new or existing problems. If a list of problems is presented to the clinical staff during an appointment you may be asked to book a subsequent appointment to deal with additional problems due to time constraints. If you think you will need to see a member of medical staff for longer than 10 minutes please mention this when you request an appointment. If you do wish to see a particular health professional please ask at reception. We will record this in your records if you prefer. It is important that you attempt wherever possible to see the same doctor about continuing problems as this will assist with continuity of care. Telephone Advice If you feel that advice from a doctor or nurse given over the telephone would be sufficient for your problem then please ask the receptionist. For urgent problems the Doctor On-Call will ring you back the same day. If you need to speak to a particular doctor about an ongoing problem they will ring you back with as soon as possible. Home Visits If you are not well enough to visit the surgery but do need to see a doctor, the doctor or nurse may visit you at home. When necessary, the doctor may contact you by telephone to discuss your problem as an alternative to a home visit. Where possible, please request home visits before 10.00am. Except in an emergency, we do not make same day visits for calls received after that time. Urgent Appointments We will always deal with genuine urgent cases as quickly as possible, particularly if it will save a home visit. Please advise reception if you are requesting an emergency appointment. Reception staff will make an emergency appointment on your behalf and advise you when to attend the clinic. Please note while an emergency appointment is considered as such, patients attending the practice for an emergency appointment may be required to wait until the doctor is available to see them. Extended Hours Appointments
We offer Extended Hours appointment each week. The appointments that we offer work on a 3 week rolling programme to give a variation of appointments. Please contact Reception for further information on available appointments. We offer:-
Monday Evening appointments from 6.30pm
Tuesday Early Morning appointments from 7.00am
Wednesday Early Morning appointments from 7.00am
Thursday Early Morning appointments from 7am |
Surgeries at Benwell Dr Black
Dr Bone
Dr Kerry
Dr Podogrocki
Surgeries at Kenton Dr Black
Dr Bone
Dr Kerry
Dr Podogrocki
Dr Symon
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 2 Betts Avenue Newcastle-upon-Tyne NE15 6TQ View on map  0191 274 2767 Kenton Centre bettsavenue@nhs.net Fax: 0191 246 1550 |
Appointment times |
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